Website Terms of Use

 

Last updated: September 2026

1. About these terms

These Terms of Use apply to your use of the CHI Agency website at https://chi.agency and any pages or content made available through it.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

These Terms of Use govern use of the website only. They do not replace or override the separate CHI Agency Terms & Conditions of Business that apply to clients and commissioned work.

2. About CHI Agency

CHI Agency is a partnership providing creative, marketing, branding, digital, web and related consultancy services.

Our registered/contact address is:

CHI Agency
124 City Road
London
EC1V 2NX
United Kingdom

Email: hello@chi.agency

References in these Terms to “CHI”, “we”, “us” or “our” mean CHI Agency.

3. Using this website

You may use this website for lawful purposes and in accordance with these Terms.

You must not:

  • use the website in any way that breaches applicable laws or regulations;
  • attempt to gain unauthorised access to the website, its server or any connected systems;
  • introduce viruses, malware or other harmful or malicious material;
  • interfere with the operation, security or availability of the website;
  • use automated systems to access or extract website content in a way that places an unreasonable burden on our systems; or
  • use website content for fraudulent, misleading or unlawful purposes.

We reserve the right to restrict or suspend access to the website where we reasonably consider this necessary to protect the website, its users or our business.

4. Website content

We aim to ensure that information published on this website is accurate and up to date. However, website content is provided for general information and may contain errors, omissions or information that becomes out of date.

We do not guarantee that:

  • the website or its content will always be complete, accurate or current;
  • the website will always be available or uninterrupted; or
  • information on the website is suitable for your particular circumstances.

You should contact us directly if you require specific information about our services.

5. Intellectual property

Unless otherwise stated, the website and its content, including text, graphics, photographs, illustrations, logos, branding, layouts, designs, animations, video, audio, code and other materials, are owned by or licensed to CHI Agency.

You may view, download or print reasonable extracts of the website for your personal or internal business use.

You must not reproduce, modify, distribute, republish, sell, license, commercially exploit or otherwise use substantial parts of the website or its content without our prior written permission.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

6. Third-party websites and services

Our website may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience and information only. We do not control or endorse third-party websites and are not responsible for their content, availability, security, privacy practices or terms.

Your use of third-party websites and services is subject to their own terms and policies.

7. Our work and portfolio

We may display examples of work undertaken by CHI Agency, including client names, brands, project descriptions, designs and other materials, where we have the appropriate permission or rights to do so.

Nothing on this website grants you any rights to use or reproduce client work, third-party trademarks or other intellectual property displayed on the website.

8. Website availability and security

We do not guarantee that the website will always be available or free from errors, defects or harmful components.

We may suspend, withdraw, modify or update the website or any part of it without notice.

Although we take reasonable measures to maintain website security, you acknowledge that no website or internet transmission can be guaranteed to be completely secure.

9. Liability

To the fullest extent permitted by law, CHI Agency shall not be liable for any loss or damage arising from or in connection with your use of, or inability to use, this website or reliance on information contained on it.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Where you engage CHI Agency to provide services, the liability provisions applicable to those services are governed by our separate CHI Agency Terms & Conditions of Business or the relevant agreement with you.

10. Changes to these terms

We may update these Terms of Use from time to time.

The latest version will be published on this website and will take effect from the date stated at the beginning of the Terms.

11. Privacy

Our collection and use of personal information through this website is explained in our Privacy Notice.

Our use of cookies and similar technologies is also explained in our Privacy Notice and cookie controls.

12. Governing law

These Terms of Use and your use of this website are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with these Terms or your use of the website, except where applicable law provides otherwise.

13. Contact

If you have any questions about these Terms of Use, please contact:

CHI Agency
124 City Road
London
EC1V 2NX
United Kingdom

Email: hello@chi.agency

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